Services

To augment our pensions administration software NorthgateArinso provide a range of implementation and project management services

NorthgateArinso have over 30 years experience in developing, supporting and implementing pensions administration software. Over that time we have developed and refined a range of services to assist our customers maximise the benefits and effectiveness of their pensions software. Amongst these services are

• Full project management, our own methodology that can link to Prince2 etc.

• Proven system installation and implementation – consistently to cost and time

• Provision and installation of annual upgrades for legislation and improvements

• Scheme and implementation specific support

• System hosting, pensioner payroll processing and back up facilities

• Onsite and remote access support

• Regular reviews with other clients and a user group to plan enhancements to software and services

• Business Processing Consultancy to re-engineer existing processes and build work flow solutions

• Assistance with generating letters and reports

In June 2006 Customer Satisfaction UK Ltd carried out a survey of NorthgateArinso Customers, of the Pensions customers questioned 100% were satisfied to extremely satisfied that NorthgateArinso responded promptly and effectively to their needs. The survey included the following customer comments;

“The help and speed of response we receive from our consultant is excellent”

“Knowing that I have one to one contact with an expert is brilliant”

“Professional and competent with pensions expertise”

“We have good relationships with NorthgateArinso Pensions – they are always helpful.”

“We are extremely satisfied and have a super relationship with the Pensions team.”