Benefits

NorthgateArinso offer a full range of outsourced administration solutions.

Peace of Mind
NorthgateArinso take total responsibility for the delivery of pensions administration services to both members and clients. We have extensive experience of successfully mitigating and managing the risks during not only the implementation process but also throughout the ongoing service.

Comprehensive Pensions Expertise
Our pensions teams have the highest levels of knowledge available. Through our experience of managing complex arrangements clients have the confidence that we will deliver work of the highest quality, fully compliant with rules and legislation in a pleasant, responsive and professional manner.

Flexibility and Control
NorthgateArinso control the design of our pensions administration software and therefore can precisely tailor our service to client requirements. In taking on clients from other third party administrators and in house teams, we have a wide knowledge of all the issues that will arise and how to successfully manage them.

Continuous Service Improvement
In addition to the most integrated and automated administration service available, we are committed to a program of continual service improvement. Current developments include, integrated telephone systems and browser based software.

Value and Efficiency
At NorthgateArinso we focus on the ability to offer increased value and deliver efficiencies to members and clients. Examples include;

• our pensions teams and Client Executives are constantly looking at ways of refining the processes and improving efficiency

• member web self service which has delivered reduced administration costs

• full integration of workflow and EDM, leading to a improved efficiency increase

Member Satisfaction
To help us deliver a continually improving service we uniquely measure the actual experience of the scheme members. We issue quality questionnaires to all joiners, leavers and retirees, enabling us to refine our service based on their feedback and report the results to our clients. Recent feedback includes;

“I have been treated with kindness, clarity and prompt action with any problem or query. I would recommend your services to any organisation” Rhodia Member

"You cannot improve on the recent service I received. Staff were courteous, efficient and my documents were returned most promptly." GMB Member

"Excellent and efficient service. Well Done." Rhodia Member